Travel Counselor
Travel Counselor | Watertown, MA
Odysseys Unlimited, a Watertown (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our expanding operation.
Job Description:
Title: Travel Counselor
Reporting to: Manager, Sales and Service
Job Summary:
Working in a professional environment as part of the Sales and Service team, this position requires a candidate who will be committed to the highest level of customer service and possess excellent communication and telephone skills. We are looking for an outgoing, self-motivated individual with telephone sales or customer service experience who enjoys assisting mature customers in making their travel plans and servicing them prior to the trip.
Qualifications:
• Minimum two years in sales or customer service environment
• Excellent communication skills (both verbal and written)
• Excellent telephone etiquette
• Excellent organizational skills
• Computer literacy including Word and Excel
• Ability to work in a team environment
Responsibilities:
• Provide professional assistance for incoming customer telephone calls for sales and service
• Maintain the highest degree of telephone etiquette on all calls taken
• Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
• Update and maintain reservation information in accordance with company guidelines
• Provide assistance in preparing departmental reports and other documentation
• Assume responsibilities for other projects as assigned
Please send resume and salary requirements to rstjames@odysseys-unlimited.com